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General

General

Do you offer trade pricing for my project?

Yes. Our Trade Portal is designed for interior designers and architects to make specifying quick and simple.

Where can I view your products?

Our collections are available to view in our studio and showroom located in Central Christchurch.

Our showroom is open by appointment, please contact us to make a time on 0800 568 369.

How long is your warranty?

We offer a 24 month warranty from delivery.

Product

Product

What is the lead time?

We strive to achieve a maximum 6 week lead time. Most of our products are made to order specifically for your project. Due to the nature of our manufacturing processes, this lead time can occasionally be impacted by external factors. We do keep a range of products in stock with short lead times. Please contact us prior to ordering to confirm our current lead times.

Can you customise my product?

We welcome custom commissions and tweaks to our products to achieve the perfect outcome for you. Our products are made from solid metals and natural materials. We are able to offer custom Chrome and Nickel plating for many of our products along with custom powder coating. This process will affect lead times and purchase pricing. Please contact us to discuss your requirements.

Can I install lights myself?

All Nightworks fixed luminaires (pendant lights and wall lights) should be installed by a licensed electrician.

Where can I find specs and install information?

This is found on our resources page.

Are your products dimmable?

We recommend using a Rotary Dimmer with an adjustment dial capable of setting the dimming range of the fixture. Please contact your electrician directly for any dimming and wiring advice to ensure compatibility.

How long will my LED last?

Our fixed luminaire LED products only implement LEDs with a usage of 50,000 hours or 20 years of 6 hour daily use.

What to do if my light is not working?

Contact us directly to troubleshoot any install issues that may arise or if you suspect a fault. Contact us before removing your fixture.

What is your refund policy?

We do not offer a change of mind policy. We pride ourselves on our high quality workmanship and we are bound by New Zealand law to refund or exchange products that are not fit for purpose, all products are covered by our warranty. Any costs incurred for the return of products are to be met by the original purchaser.

SUPPORT

SUPPORT

My electrician needs assistance, who do we call?

Please contact us directly to troubleshoot any issues that may arise during installation or if you suspect a fault. Please contact us prior to removing your fixture. You can call us toll free 0800 568 369 in New Zealand.

What do I do if my light is not working?

Rest assured that all of our lights go through a strict QC process and are tested to be functioning prior to despatch.

Please check the installation guide provided with your fitting to ensure each step has been completed correctly. Install guides can be found here.

Here is a quick list to troubleshoot prior to contacting us for further assistance.

Check the driver settings to ensure dip switches are set to the correct levels.

Check all wires are connected and the polarity is correct.

Check that power is coming from the driver to the fitting. 

Check that the light has not been directly wired to 240V.

If you still require assistance, please contact us.

The light output is really dim

Check that the wiring to the fitting is connected to the SEC output from the Driver.

If you still require assistance, please contact us.

My light has been installed, now there are marks on my brass.

Please remember that brass is a natural material that will inevitably age and patina over time.

We recommened hvaing your installer wear clean cotton gloves whilst handling and installing your light.

Each light is supplied with a microfibre cloth to gently buff away dust and small marks.

Our brass is an organic, living finish. This patina process depends on the atmospheric conditions and type of finish specified. Factors such as humidity, coastal salt air, and natural oils from the skin can accelerate the natural patina that may form over time.

Our brass products are wax sealed to delay this ageing but no warranty is offered to cover the natural patina that may occur. Love and simple maintenance will preserve the look and extend the life of your light for years to come.

To refinish your Natural Brass, lightly scuff with ‘0000’ steel wool found at any hardware store. Please be aware that this will brighten the brass in this area.

What do I do if my product is damaged?

For environmental purposes our preference is to repair items where possible. We carry spare parts for all products in our workshop, we priotise repair work and aim to have the product back to you within 7-10 days. Please contact us for a Warranty claim form

Where is my item shipped from?

All orders are dispatched from our Christchurch warehouse. All orders are shipped with either DHL, Fedex or NZ Courier Post. Due to the high value of the contents, we require a signature for all deliveries. We do not recommend sending packages to a building site.

Do I have to pay import duties on my order?

International orders outside of New Zealand are subject to the import duties and taxes in accordance with the laws of the receiving country.

Where are your products made?

Our products and components are made in several countries: New Zealand, China and the UK. Where possible, we visit our manufacturing partners directly and ensure a premium working standard is enforced. All work is quality controlled to the highest standard achievable

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